Feature
Social inbox
One inbox for the comments, replies, mentions, and DMs your channels actually expose. SignalDeck's social inbox surfaces what providers return, tells you clearly what they don't, suggests responses you can accept, and audits every sensitive action your team takes.
What the inbox does
Triage inbound without losing the trail.
Channel coverage where APIs allow
Pull comments, replies, mentions, and DMs from every channel that exposes them through an official API. Where coverage is partial, the inbox tells you exactly what's missing — no silent gaps.
AI suggestions, human acceptance
AI drafts replies tuned to your brand voice. Nothing is sent until a human accepts. Bulk-accept similar suggestions, edit before sending, or reject entirely.
Permissioned sensitive actions
Hiding, deleting, blocking, and DMing are scoped to roles. Every sensitive action records who, when, target, and reason — exportable for audit.
Assignments + status
Assign a thread to a teammate, snooze, mark needs-human, or close.
Sync state and provider limits visible
Sync status, last-pulled timestamp, and provider rate-limit headroom are shown per channel. No guessing whether the inbox is current.
Workspace separation
Each workspace has its own inbox. Agency teams can't accidentally reply on the wrong client's behalf.
Why this matters
Inbound is where reputations get made or wrecked.
The inbox is the surface where misclicks turn into incidents. SignalDeck makes destructive actions explicit, attributable, and reversible where the platform allows — and tells you the truth when the platform doesn't expose what you need.
Inbox shapes
From solo creators to always-on brand teams.
Single workspace
One brand, one inbox, a couple of approvers — clear and fast.
Multi-client agency
Per-client inboxes with role-scoped access, so replies stay with the right client.
Crisis-ready brands
Needs-human queues catch high-stakes threads on connected accounts, and every action is audited.
FAQ
Frequently asked
Which channels work?
Coverage depends on what each platform's API exposes. SignalDeck shows current capability per connected account and updates as providers expand access.
Will AI ever reply on its own?
No. AI drafts and suggests. A human accepts before anything sends. Sensitive actions like deletes or blocks require explicit confirmation regardless of role.
How do you handle DMs with privacy concerns?
DMs respect provider permissions, are scoped to roles, and are never used to train models. Sensitive DMs can be flagged for restricted access within the workspace.
Triage with proof
Bring inbound into a workspace that respects the rules.
Connect a channel and try the inbox in minutes.